At Sunseaup.com, customer satisfaction is always our top priority.

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at support@Sunseaup.com.

If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Customer is responsible for all return charges.The original shipping fee and insurance are non-refundable..Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at support@Sunseaup.com.

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. 
1.For PayPal refund, please allow up to 10 to 15 business days to be completed depending how the item was paid (e.g. PayPal balance, credit/debit or checking account).
You can view the status of your refund from your Account History. 
> Log in to your PayPal account.
>Click History
Please contact PayPal for any queries regarding the refund after the time frame stated above.

2.For credit card refund, it may take up 10 to 15 business days to appear in your account. This delay entirely depends on your credit card company and its intermediaries.
Please kindly contact your Credit Company for any related issues.

Please contact our Customer service at support@Sunseaup.com to get the return address.