Return & Exchange

Return & Exchange Policy
We accept eligible return requests made within 30 days after delivery. Returned items must be unworn, unused, in their original condition, with tags and original packaging. A receipt or other proof of purchase is required.

Items Not Eligible for Return or Refund
Items that have been washed, worn, used, or misused.
Items with removed or damaged original tags.
Custom or personalized products.
Gift cards.
If you have questions about a product’s return eligibility, contact support@sunseaup.com before sending it back.

What Is Not Considered a Quality Issue
Normal wear and tear.
Damage caused by neglect, misuse, or improper use.
Damage caused by failure to follow the product’s care instructions.
How to Cancel or Change an Order
Contact support@sunseaup.com as soon as possible and include your order number.
We may be able to cancel an order or update its information before it enters processing, but changes are not guaranteed. An order cannot be canceled or changed after it has shipped.

Exchanges
We do not offer direct exchanges. To order a different item or size, return the original item and place a new order after the return is approved.

How to Return an Item
All returns must be approved by the Sunseaup customer support team.
Email support@sunseaup.com with:
Your order number.
The item you want to return.
The reason for the return.
Clear photos or video if the item is damaged, defective, or incorrect.
If the return is approved, we will send you return instructions. Items sent without prior approval may not be accepted.
Customers are responsible for return shipping costs. Original shipping fees and shipping insurance are non-refundable. We recommend using a trackable shipping service and keeping the receipt until the return is complete.

Damaged, Defective, or Incorrect Items
Please inspect your order when it arrives. If an item is damaged, defective, or incorrect, contact us immediately with your order number and clear photos. We will review the issue and provide the appropriate next steps.

Return Address

Approved returns must be sent by mail to:

Recipient: HTT-YP
Street address: 19141 Springport Dr, Rowland Heights, CA 91748 United States
Telephone: +1 626-627-1823

When Will I Receive My Refund?
After we receive and inspect the return, we will email you with the refund decision. Approved refunds will be issued to the original payment method.
PayPal and credit card refunds may take 10–15 business days to appear after the refund is issued, depending on the payment provider or card issuer.
If your refund has not appeared after this period, contact PayPal or your card issuer first. You may also email support@sunseaup.com for confirmation.